Naero

Naero LLC / Policies

Delivery, Updates & Support

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Know what arrives, what you need to use it and how to get help.

Online purchases are not open yet. These policies describe the offers planned for launch.

1. Current availability

The website currently accepts enquiries. Online payments and downloads are not open yet. Do not send payment in response to an enquiry unless we provide a verified checkout or a specific written custom-work agreement.

The first product is Naero Store System, Claude Code v1.0: 12 skills with supporting instructions and helpers. The initial customer market is the United States. Both offers include the same toolkit; the difference is personal assistance.

2. Receiving your download when checkout opens

Paid delivery is planned through Payhip after payment confirmation through Stripe. The purchase flow will provide download access and a receipt/download email to the address used at checkout. No physical item is shipped. A pending or failed payment does not provide paid access.

Use an email address you can access and retain your receipt. Download access may require email verification and is subject to the delivery platform's access limits. If a legitimate download limit, email typo or missing receipt prevents access, contact support@naero.ai with your order details.

Your ZIP will be named Naero-Store-System-Claude-Code-v1.0.zip. Extract the complete folder, retain the hidden .claude folder and CLAUDE.md, and begin with START-HERE.txt. Keep download links private.

3. Setup and separate costs

You need Claude Code with actual access to your project files, commands, tools and previews. An ordinary browser chat is not equivalent. The tested client, operating-system and dependency requirements will be stated before purchase is enabled; do not assume every Claude interface or device is supported.

The kit does not install or pay for third-party services, connect accounts automatically, or include credentials. You provide the accounts and permissions needed for the stage you are performing. Some helpers require additional software; installation guidance belongs to the supported setup.

AI subscriptions or usage, Shopify, domains, email, paid apps, media-generation credits, supplier costs and advertising are separate. The furniture-image workflow is furniture-specific. You review AI output and approve business decisions, spending and publication.

4. Free version updates

Released updates to the purchased Naero Claude Code Store System are included at no additional toolkit charge. Keep your receipt link to return to available files, and contact support if you cannot access an update you are entitled to.

We may notify eligible buyers about product updates, but email delivery is not guaranteed. There is no promised release schedule. Free updates do not include AI subscriptions, unlimited personal consulting, a separately sold product or a future Codex edition unless expressly included in the offer.

5. Build with Naero

Build with Naero provides help for one store: a written starting plan, two focused written reviews and direct email support for 30 days from an agreed kickoff. There are up to four total hours of personal work. Up to two hours are for agreed implementation, and the other two are shared by planning, reviews and email guidance. We handle one active request at a time.

A focused review covers the homepage, one collection or browsing journey, one representative product page, navigation and the cart/checkout handoff. The second review can check the changes. This is not a catalog-wide audit or a complete done-for-you build.

We confirm availability, kickoff and expected response timing before accepting a supported order. Support is asynchronous, not live or around the clock, and includes no calls or meetings. Scope is agreed before backend changes. Reading relevant files, diagnosis and actual work count toward the allowance; waiting does not. We will identify additional work before you incur any additional charge.

Ongoing store operation, advertising management, full-catalog production and larger custom implementation require a separate written quote. The refund policy explains unused service balances.

6. Getting help safely

For a purchase, download or product issue, email support@naero.ai with your order number, relevant error and a brief description of what you tried. Remove private customer data from screenshots. Never email passwords, API keys, recovery codes or full card details; account access must use an appropriate authorized method.

For a new project, client-use permission or custom implementation, email hello@naero.ai.

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