1. Digital toolkit purchases
Except for the exceptions below or where applicable law requires otherwise, digital toolkit purchases are final once you access or download the purchased files. We do not offer change-of-mind refunds after file access because a download cannot be returned like a physical product.
A lack of sales, a change of business plans, not having time to use the toolkit or deciding not to continue a store does not by itself qualify for a refund. This does not limit remedies for a material failure to match the product description.
If you request cancellation before accessing or downloading the purchased files, we will check the order and access record and refund the unaccessed toolkit purchase. Receiving an order receipt alone does not establish that you accessed the files.
2. Delivery, billing or material product problems
We will correct duplicate charges and investigate missing delivery, corrupted downloads and material defects affecting the advertised supported setup. Where appropriate, we will first restore access, provide a corrected file or help resolve the issue. If we cannot supply what you purchased or resolve a material failure to match the product description, we will provide an appropriate refund or other remedy required by applicable law.
Contact support@naero.ai with your order number and a clear description of the issue. Never send passwords, API keys or full payment-card details. No revenue or platform-approval guarantee is included, and none of these exceptions requires you to waive consumer rights.
3. Personal support is accounted for separately
At the current planned prices, Build with Naero is $599: $249 for the toolkit and $350 for up to four total hours of personal work. Downloading the toolkit does not mean the personal service has been delivered.
Before personal work begins, you may cancel the service component for a full refund of that component. Once work begins, the unused service balance is refundable. We deduct only documented personal-work time already completed, proportionately against the four-hour allowance. At a $350 service price, that is $87.50 per hour, calculated from actual time rather than rounded-up blocks, with no deduction above $350.
Planning, reviews, diagnosis, email guidance and authorized implementation count toward the stated allowance. Waiting for your response and resolving download/access problems or a material toolkit defect do not. We can provide a summary of time used. If a discount or different service price applies, the allocation shown before purchase determines the proportional calculation.
The agreed 30-day support window defines when personal help is provided; it does not turn work we have not performed into completed work. At cancellation or the end of the engagement, we reconcile completed work and refund any unused personal-service balance. Custom implementation has its own agreed scope, price, delivery window and cancellation terms.
4. What happens after a refund
If a refund cancels the digital toolkit purchase, its license and access to downloads and future updates end. You must stop using the refunded toolkit and delete its copies, to the extent permitted by law. Naero cannot technically erase files already downloaded.
A duplicate-charge refund or a refund solely for personal services does not cancel a separate valid paid toolkit license. If the delivery platform interrupts access to a retained purchase, contact support@naero.ai so we can restore appropriate access.
Approved refunds are returned through the original payment method where available. Your bank and payment provider determine when the funds appear.
5. Your rights remain in place
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. U.S.-only sales do not mean Texas law overrides every buyer's mandatory protections. This policy does not eliminate your ability to dispute a card payment.
Naero LLC, Texas, United States. Purchase support: support@naero.ai. Business enquiries: hello@naero.ai.