1. Scope and contact
Naero LLC, a Texas business, operates this company website. This policy covers information handled for this website, direct enquiries and Naero's toolkit and personal-support offers. Our portfolio stores are separate websites with their own privacy notices.
For a privacy question or request, email hello@naero.ai. For help with an order, email support@naero.ai. Online purchases through this site are not open yet; the purchase-related sections below describe the planned checkout flow.
2. Information we handle
If you submit an enquiry, we handle your email address, any name you provide, your selected topic, message and related submission information. If you email us directly, we also receive the message and any attachments or project details you choose to share. A newsletter signup provides your email address and records your marketing choice and subscription status.
Website hosting and security providers may process technical request information such as an IP address, browser information, requested page, timestamp and error data to deliver and secure the site.
When checkout opens, Payhip and Stripe will process information needed for purchase, payment and delivery. We may receive order/contact details, product and payment status, billing location, download/access records and limited transaction information for support and recordkeeping. Full card numbers and card security codes are handled by payment providers; do not send them to Naero by email.
3. How information is used
Email is handled through Google Workspace. Its enabled smart features may assist with drafting and organizing responses under Google's business-service settings and terms. We remain responsible for our responses. Share only what is needed for your request, and do not send credentials or unnecessary sensitive customer records.
An enquiry does not automatically subscribe you to marketing. Newsletter signup is separate, and the optional marketing choice on the enquiry form is unchecked by default. Newsletter signup uses single opt-in: your explicit signup request records your marketing choice, and no confirmation email or click is required. Marketing emails include an unsubscribe option. Unsubscribing from marketing does not stop necessary messages about an existing order or active support request.
- Respond to enquiries, agree project scope and provide requested support.
- Send Naero toolkit news, store-building notes and other marketing only when you choose to sign up, subject to your communication preferences.
- Provide and maintain purchase access and released product updates when sales open.
- Keep appropriate transaction and service records, resolve disputes, prevent misuse and meet legal obligations.
- Operate, troubleshoot and protect the website.
4. Browser storage and website links
The current Naero site code does not include advertising pixels, general website analytics trackers or a customer account system. The enquiry and newsletter forms send information only after you deliberately submit an enabled form. While a connection is unavailable, disabled controls do not transmit your entry. Choosing a topic or copying an email address does not send a message.
The site can save your pause-motion preference in local browser storage as naero-motion-paused. It has no programmed expiry and can be removed through your browser's site-data controls. Hosting or security infrastructure may use its own technical mechanisms to provide the site.
Links to our stores, reference sites and future checkout pages take you to services with their own privacy practices. If we introduce analytics or advertising measurement, we will update the relevant disclosures and provide any legally required choices before enabling that collection.
5. Providers and disclosures
We use service providers for website hosting/security and Google Workspace for email. Klaviyo is the selected service for enquiry records, inbox notifications, newsletter requests and marketing preferences. Enquiry messages are kept as individual submission records. Payhip is the planned checkout and digital-delivery provider, with Stripe for payment processing. These providers may also process technical or account information for their own legal, security and operational purposes under their policies.
We may disclose relevant information when legally required, to handle a dispute or to protect legitimate rights and security. We do not currently sell personal information or share it for cross-context behavioral advertising. U.S.-only sales do not mean all provider processing or storage takes place in the United States.
6. Retention and your choices
We retain information for as long as reasonably needed to handle the enquiry or service, maintain purchase records and access, manage requested marketing and opt-out records, meet legal/accounting obligations and resolve disputes. Retention depends on the record and purpose; information may remain in protected backups or be retained where law requires. Unsubscribing stops marketing but does not automatically erase a record needed to honor that choice.
Depending on the law that applies, you may have rights to access, correct, delete or obtain a copy of personal information, or object to or opt out of certain processing. Send requests to hello@naero.ai. We may need proportionate information to verify the request, and will explain any lawful limits or available appeal route. A deletion request does not automatically require deletion of records we must retain.
You can clear the site's local storage through your browser. To manage information you give directly to an AI, ecommerce, payment or other third-party provider, use that provider's controls as well.
7. Security, children and updates
We use reasonable administrative and technical measures appropriate to the information we handle. No website, email or storage system can promise perfect security. Do not send passwords, API keys or sensitive financial information through ordinary enquiries.
Naero's offers are intended for adults building businesses, not children. If you believe a child has supplied personal information to us, contact hello@naero.ai so we can investigate and take appropriate action.
We will date updates to this policy and provide additional notice or choices when required for a material change.